Customer Relation Management
In the current world, there cannot be a one size fits all approach. It needs to be more adaptive across board and with the sense of context of who the customer is and what their business is. Our engagement model enables your company to construct and maintain Trust, Loyalty and who you are, while also helping the sales, service and marketing teams to be more productive as possible. Our engagement model enables your company to construct and maintain Trust, Loyalty and who they are, while also helping the sales, service and marketing teams to be more productive as possible.
Our Project Story:
Implemented Case management system for tracking cases between customers and agents.
Implemented customer community portal.
Knowledge Base implementations
Contract Management System implementations
Custom Quoting System
Custom Opportunity Generation
Webservice implementations – SOAP and REST API’s
Salesforce Sites implementations
Apex Code Development – Triggers, Batch classes, Schedule classes, Controllers and API’s
AS 400 – To sync all vendors from AS400 system to Salesforce
QuickBooks – Vendors from QuickBooks are synced into Accounts of Salesforce (Bi-Directional Process)
PHP – Syncing the different modules in both the Salesforce and PHP applications.
DocuSign – Electronic signature provides consumers and professionals with a simple way to legally sign documents from anywhere, anytime, on any device.
Integration to Salesforce
Microsoft Dynamics, Google, PeopleSoft
Call Center Management
Integrated Voice Response Systems
Our Focus Areas
With our engagement model, we help your company and business deliver better customer experiences.