Customer Relation Management

In the current world, there cannot be a one size fits all approach. It needs to be more adaptive across board and with the sense of context of who the customer is and what their business is. Our engagement model enables your company to construct and maintain Trust, Loyalty and who you are, while also helping the sales, service and marketing teams to be more productive as possible. Our engagement model enables your company to construct and maintain Trust, Loyalty and who they are, while also helping the sales, service and marketing teams to be more productive as possible.

Our Project Story:

  • Implemented Case management system for tracking cases between customers and agents.
  • Implemented customer community portal.
  • Knowledge Base implementations
  • Contract Management System implementations

  • Site Customization

  • Custom Quoting System
  • Custom Opportunity Generation
  • Webservice implementations – SOAP and REST API’s
  • Salesforce Sites implementations
  • Apex Code Development – Triggers, Batch classes, Schedule classes, Controllers and API’s
  • Visualforce Development – User Interface development using visualforce tags, Javascript, Jquery and Angular JS

  • Integration to Salesforce

  • AS 400 – To sync all vendors from AS400 system to Salesforce
  • QuickBooks – Vendors from QuickBooks are synced into Accounts of Salesforce (Bi-Directional Process)
  • PHP – Syncing the different modules in both the Salesforce and PHP applications.
  • DocuSign – Electronic signature provides consumers and professionals with a simple way to legally sign documents from anywhere, anytime, on any device.

  • Our Focus Areas

  • Customer Management
  • Application Development
  • Implementation Services
  • Seamless Integration
  • Microsoft Dynamics, Google, PeopleSoft
  • Call Center Management
  • Integrated Voice Response Systems
  • E-Mail Integration
  • With our engagement model, we help your company and business deliver better customer experiences.